Tag Archives: Todd Schnick

BUSINESS, HR

Dwane Lay, “There’s Nobody Busier than the HR Practitioner”

Dwane Lay, “Customer Experience means the Whole Life Cycle of the Customer”

Dwane Lay, VP – Customer Experience – Dovetail Software

“I think that really everything after the sales process, you are building the relationship upfront, but it’s the management piece after that doesn’t always get the attention it deserves. We hear a lot of people talk about their relationship with the vendors never gets better than right before they sign the contract. The whole, You’ll do anything to get me as a customer, why won’t you do anything to keep me as a customer? We try to make sure we do everything to make our customers happy.” – Dwane Lay

Check out this great interview and learn what’s on Dwane’s mind:

  • Customer Experience is a Partnership with the Client
  • Having HR Experience Makes a Difference in how you serve an HR Department
  • How being a Lean Six Sigma Black Belt and Process Designer assists in his role
  • The Biggest Problem with HR Technology
  • HR Experience + Great Developers = Great HR Tech Product
  • Lean HR, eliminating waste to do your job better
  • Retooling HR by John Boudreau
  • Dwane writes about Planning for Long-Term HR System Success.
  • On Twitter: @DwaneLay

On Lean HR: “Lean Tools, generally speaking, they look at our business processes and how do eliminate waste, how do we get better at what we do, how do we get faster, how do we take care of our business operations with fewer resources applied to it – usually it’s just clearing out the nonsense. With Lean HR, it really started as a passion project for me to look at these tools that are available – that quite frankly, are not that complex, but you have to have someone teach you how to use them. We don’t do a good job in HR of teaching people Root Cause Analysis tools, Decision-Making Tools – we don’t tend to include that in the curriculum.” – Dwane Lay

**For more interviews from our live #HRTechConf coverage, click here. Our goal is to bring you the brightest and most talented individuals in HR and those who develop, market & sell  technologies which benefit and support HR processes & practices.

BUSINESS, HR, WELLNESS

Dan Erickson: Company Culture DNA

Dan Erickson, “The eHarmony of Jobs is actually eHarmony!”

Dan Erickson, Vice President of Elevated Careers by eHarmony. Elevated Careers was created to match job seekers / candidates with employers based on the three vital components of compatibility: competency, core work values, and personality fit with hiring manager.

“It’s all about cutting back on that regrettable turnover, finding the quality candidates and job seekers that will fit in with your culture, based on engagement – those who will have that emotional and meaningful connection to their work and to your company – so it’s not just about happiness, necessarily, it’s engagement – it’s about finding meaning in your job and your company.” 

Check out this great interview and learn what’s on Dan’s mind:

  • Measuring Engagement at Work
  • Redefining “Work is Work”
  • The shift in how we think about work
  • The Evolution of Culture
  • 70% of US Workers are actively NOT engaged in their work
  • Wellness – Organizational and Individual
  • HR & Recruiting: Become a Profit Center instead of a Cost Center
  • Elevated Careers: Creating a Company Culture DNA

On Engagement: “Engagement at work effects everything at a company, not just the working relationships, but right down to the bottom line. Studies show that companies with engage employees outperform those without by over 202% – plus a 35% swing to the stock price of public companies – it effects the bottom line, it effects the actual productivity.”  – Dan Erickson

**For more interviews from our live #HRTechConf coverage, click here. Our goal is to bring you the brightest and most talented individuals in HR and those who develop, market & sell  technologies which benefit and support HR processes & practices.

BUSINESS, HR

Charlie Judy: Unleashing Human Potential

Charlie Judy on intrepidHR!

Charlie Judy, Founding Partner with Work XO, LLC, talks about the work he does at Work XO – a “culture shop” – at a genetic level providing data and intelligence to helping clients align culture with potential and growth.

Human doesn’t happen organically, it is a little ironic and – but it doesn’t happen when its enveloped in this institution we call work.” 

Check out this great interview and learn what’s on Charlie’s mind:

  • Being Intentional about Your Culture
  • The Right Culture
  • The reinforcement and clarification of Culture
  • The Evolution of Culture
  • The Institution of Work
  • Remaining Relevant in the World of Work
  • Tuning Out the Noise
  • Unleashing Human Potential

On Culture: “You can’t look at your employee engagement score and say that ‘we have a strong culture’ or ‘we don’t’ – that is an indicator but you need to get deeper and understand which behaviors in your culture are actually driving your success.”  – Charlie Judy

**For more interviews from our live #HRTechConf coverage, click here. Our goal is to bring you the brightest and most talented individuals in HR and those who develop, market & sell  technologies which benefit and support HR processes & practices.