Joined in the studio by Kay Lindahl, along with my co-host Gareth Young. Kay is founder of The Listening Center, author of the award winning book, The Sacred Art of Listening, and a Certified Listening Professional.
Three key lessons from our conversation with Kay Lindahl:
1. There is a difference between listening to understand and listening to respond, and most of us spend too much time doing the latter;
2. Listening is an art, a choice, and a gift, and if we are to do it well, we need to train ourselves and to shift our culture;
3. Central to listening well is the use of silence. This can be moments – mini-pauses – in conversation, or more expansive periods of silence, all of which lead to more space and an open-mindedness.
This episode first appeared on Gareth Young’s New Business Mindset show, an intrepid.MEDIA production.