Category Archives: LEADERSHIP

AUTHORS, BUSINESS, HUMANITY, LEADERSHIP

Col. Lee Ellis: Are you an honorable businessperson?

Joined in studio today by Col. Lee Ellis (USAF Retired), founder and president of Leadership Freedom LLC, and author of Engage With Honor: Building A Culture of Courageous Accountability.

Discussion guide from today’s conversation with Lee Ellis:

Lee Ellis1. Why becoming an honorable leader requires character, courage, and commitment.

2. What business leaders can learn from his experience as a POW, and translate that into industry-oriented success.

3. Leading with honor even in difficult circumstances.

4. The Leadership Behavior DNA Discovery Process, which reveals a leader’s strengths and struggles in order to develop authentic leadership.

5. Engaging with courage, commitment, and caring concern VS. motivation by fear, intimidation, and self-preservation.

6. The most important piece of advice for members of the younger generation who aspire to become strong leaders.

7. The 7 steps to become the best leader that you can be.

Find Lee Ellis’ book here:

About Lee Ellis:

Lee Ellis is Founder and President of Leadership Freedom® LLC and FreedomStar Media®. He is an award-winning author, leadership consultant, and expert presenter in the areas of leadership, teambuilding, and human performance. His past clients include Fortune 500 senior executives and CLevel leaders in telecommunications, healthcare, military, and other business sectors. Some of his media appearances include interviews on networks such as CNN, CBS This Morning, C-SPAN, ABC World News, Fox News Channel, plus hundreds of engagements in various industry sectors throughout the world.

Early in his career, Lee served as an Air Force fighter pilot flying fifty-three combat missions over North Vietnam. In 1967, he was shot down and held as a POW for more than five years in Hanoi and surrounding camps. For his wartime service, he was awarded two Silver Stars, the Legion of Merit, the Bronze Star with Valor device, the Purple Heart, and POW Medal. Lee resumed his Air Force career, serving in leadership roles of increasing responsibility including command of a flying squadron and leadership development organizations before retiring as a colonel.

Lee has a BA in History and a MS in Counseling and Human Development. He is a graduate of the Armed Forces Staff College and the Air War College. He has authored or co-authored four books on leadership and career development. Lee’s latest book entitled Leading with Honor®: Leadership Lessons from the Hanoi Hilton has received multiple awards since its release including Winner in the 2012 International Book Awards in the Business and Management Category, and selection on the 2013 U.S. Air Force Chief of Staff Reading List.

Lee and his wife Mary reside in the Atlanta GA area and have four grown children and six grandchildren.

Lee Ellis

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HR, LEADERSHIP

Higher Ed HR: How to Manage Bullying

Part 3: Guest Catherine Mattice, in this #KeyPointPodcast series discusses Workplace Bullying in Higher Education
iHR logo

HR Latte, episode 97


Series:
 Bullying in the Workplace

The Cost of Workplace Bullying:
“The American Psychological Association estimates that is costs businesses
$300 Billon annually. Ask yourselves,
how much time and money have we really spent dealing with this?”
– Catherine Mattice, Civility Partners

This series touches on what can be done about Workplace Bullying, why it happens, and how to change or alter this destructive behavior. Businesses today are becoming more mindful of corporate wellness and the impact this type of behavior and other employee issues can have on overall company success.

workplace bullyingCatherine Mattice is the co-author of Back Off! Your Kick-Ass Guide to Ending Bullying at Work – her expertise and research allow her to present and speak on this topic all over the world. As a former HR Practitioner, Catherine is well-positioned to understand and assist this on-going issue that is not confined to the school yard.

In this episode, we discuss the impact of Bullying in Higher Education and how HR professionals and staff can stave off bullying and take control this issue.

Students bully instructors in Higher Ed: “Bullying emails from students – they love to threaten they will go to the dean.” – Catherine Mattice

Learn more from Catherine at Civility Partners about #WorkplaceBullying

Discussion Points for this episode:

  • The Costs of Bullying
  • How Tenured employees have impact on Higher Ed Workplace Bullying
  • Students who bully staff
  • A culture of negativity and how that impacts the staff
  • Cyber bullying – makes bullying much more relentless
  • The Types of Bullying on Campus
  • Tenure: Does NOT mean they are not able to be fired?
  • Advice: Let staff know that you cannot address what you are not aware of

Series: Bullying in the Workplace
Episode 1 What is Workplace Bullying?
Episode 2 Healthcare HR: How to Manage Bullying
Episode 3 Higher Ed HR: How to Manage Bullying

On Twitter

@CatMattice
@Ray_anne
and @HRLatte

*Click here for past Episodes 1-66

HRLatte is made possible by:

Dovetail Software logoDovetail Software delivers web-based solutions & help desk programs that enable organizations to reduce administrative & support costs, diagnose & resolve complex business problems, and increase efficiency, while improving support.

Rayanne loves hosting talk radio and continues to hone this craft in every way possible by creating and hosting several educational and promotional radio shows, hosting & moderating webinars and podcasts, as well as a featured host on intrepid.media.

For more information about how you can use online radio or podcasting to educate your target audience or customer, compliment your marketing efforts, and grow your brand recognition, feel free to message Rayanne on Twitter, LinkedIn, or via email at rayanne@intrepid.media.

HR, LEADERSHIP

Healthcare HR: How to Manage Bullying

Part 2: Guest Catherine Mattice, in this #KeyPointPodcast series discusses Workplace Bullying in Healthcare
iHR logo

HR Latte, episode 96


Series:
 Bullying in the Workplace

“I’ve said for along time that people who feel good about themselves produce good results, and people who produce good results feel good about themselves – so they want to stay and contribute. There is little doubt that people seldom leave organizations because of compensation. Most often, they leave because of how they are treated by their boss or the people around them.”
Ken Blanchard

This series touches on what can be done about Workplace Bullying, why it happens, and how to change or alter this destructive behavior. Businesses today are becoming more mindful of corporate wellness and the impact this type of behavior and other employee issues can have on overall company success.

workplace bullyingCatherine Mattice is the co-author of Back Off! Your Kick-Ass Guide to Ending Bullying at Work – her expertise and research allow her to present and speak on this topic all over the world. As a former HR Practitioner, Catherine is well-positioned to understand and assist this on-going issue that is not confined to the school yard.

In this episode, we discuss the impact of Bullying in a Healthcare Organization.

For the Target of Bullying: “You have to stand up for yourself and it’s hard because it takes courage. A bully will pick on people who will not push back.” – Catherine Mattice

Discussion Points for this episode:

  • The Myths of Bullying
  • What Healthcare HR Professionals can do about Bullying in the Workplace
  • Healthcare is on the Worst Environments for Workplace Bullying
  • The Perception of Power in Healthcare: How Bullying Thrives
  • Joint Commission’s Leadership Standard

Series: Bullying in the Workplace
Episode 1 What is Workplace Bullying?
Episode 2 Healthcare HR: How to Manage Bullying
Episode 3 Higher Ed HR: How to Manage Bullying

On Twitter

@CatMattice
@Ray_anne
and @HRLatte

*Click here for past Episodes 1-66

HRLatte is made possible by:

Dovetail Software logoDovetail Software delivers web-based solutions & help desk programs that enable organizations to reduce administrative & support costs, diagnose & resolve complex business problems, and increase efficiency, while improving support.

Rayanne loves hosting talk radio and continues to hone this craft in every way possible by creating and hosting several educational and promotional radio shows, hosting & moderating webinars and podcasts, as well as a featured host on intrepid.media.

For more information about how you can use online radio or podcasting to educate your target audience or customer, compliment your marketing efforts, and grow your brand recognition, feel free to message Rayanne on Twitter, LinkedIn, or via email at rayanne@intrepid.media.

AUTHORS, BUSINESS, HR, LEADERSHIP, PERSONAL GROWTH

Nicole Smartt: Real-Life Advice for Getting Ahead at Work

Joined in studio today by Nicole Smartt, the Co-owner and VP of Star Staffing, and the author of From Receptionist to Boss: Real-Life Advice for Getting Ahead at Work. Learn more about Nicole here!

Discussion guide from my conversation with Nicole Smartt:

Nicole Smartt1. Finding passion in your job is your key to success.

2. From receptionist to the boss: We talk about Nicole’s story. “I wanted to be the best receptionist I could be.” Why that mattered…

3. EVERYTHING is a learning experience. “Work experience can trump traditional education.”

4. Know your strengths. But how do you do this?

5. Focus, importance of “NO.”

6. “Be transparent with your vision.” Let your engagement/happiness show! Nicole shares a positive outcome of doing just this.

7. It is easier to find the perfect attitude than the perfect job.

8. Trusting in your gut intuition!

You can find Nicole Smartt’s book here:

About Nicole Smartt:

Nicole started her career fresh out of high school at a local staffing firm, where she worked as a receptionist. In a very short time, she worked her way up to business services manager where she oversaw the clerical placement division.

When the owners decided to sell, they offered Nicole a chance to buy it outright. They said her determination, drive, and commitment (along with many other factors) made her ideal to inherit the hard-won business they built. Nicole declined, concerned she was too young and inexperienced to rise to the task. The company sold to a larger staffing firm, and Nicole began her career in sales.

After two years in a sales position, Nicole left to start her own firm. During that time, Star Staffing approached Nicole to join their team. Within fourteen months of working at Star Staffing, Nicole became an owner. She now sits as vice president and co-owner. In less than six years, Nicole helped to increase sales by 1,800 percent and profit by 2,500 percent, taking her company to be one of the fastest-growing privately held companies in America by Inc. Magazine.

Nicole Smartt

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BUSINESS, LEADERSHIP, PERSONAL GROWTH

Do You Think Next and Act Now?

When I hear the words “strategic planning”, I think of a conference room or corner office rife with the posturing of egos and the regurgitation of the latest Harvard Business Review article on the subject. Theory and practice are often mutually exclusive when it comes to strategic planning. I’ve rarely experienced strategic plans that survive the first contact with reality – and reality is defined by the client. Today’s sales dynamic is evolving. Information now resides at the fingertips of a prospect. The sales person no longer holds the secret of arcane mystery – otherwise known as knowledge. Today we are collaborators, co-conspirators and transparent purveyors of services that foster and enhance the client’s business design – or we are redundant. Redundancy is followed by obsolescence.

Long-term thinking is a strategic map to the future. It is a map that includes bridges to the “next” – those landmark features, essential to the continuation of the journey. In some cases, it is a strategic call to action that comes alive through tactics played out today – tactics that support and sustain the corporate vision. Long-term thinking often has short-term implications. Business today changes tomorrow. We must be fluid, able to adapt – to assess and address threats on the horizon and find the opportunities that exists on the other side of risk.

We may think long-term, but we must act in the short-term. It is the strategies and tactics we implement today that make a difference tomorrow. As a point of caution, strategic thinking can be “leadership-speak” or a box checked by management that makes us feel and believe that we have direction, a plan and a way. Often, all we have is a piece of paper. If we don’t tie our long-term aspirations to short-term result, our plan isn’t worth the paper it’s scribbled on. To turn strategic plan from wishful fantasy to fluid map forward, “Think Next and Act Now!”

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Game ChangerBill Wooditch is a keynote speaker and peak-performance business training coach. He is a mentor and advocate for those who actively seek and are determined to make a difference in their lives and the lives of others.

He began his career with $200 to his name, a suitcase, one corduroy suit and two ties. Retreat wasn’t an option; there was only one way – Always Forward! His purpose, energy and conviction fueled his meteoric sales success. In two years, he “found a way and made a way” to become the top salesperson at Liberty Mutual – a company employing over 19,000 people at the time. Ready for the “next challenge”, he was recruited by and joined the 6th largest broker in the world, Corroon & Black (currently the Willis Group), where, for two consecutive years, he earned the distinction as the top producer in the company.

Today, he is the founder, CEO, and president of The Wooditch Group, a privately held risk management and insurance services firm. The Wooditch Group provides client-centric solutions and comprehensive risk management programs for domestic and international clients whose revenues range from $10 million to over $3 billion. He is also the founder of Think Next, Act Now!, a company that trains and mentors tomorrow’s entrepreneur today.

He earned his Bachelor’s Degree in Psychology at Purdue University and his Master’s degree in Public Administration at Penn State.

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AUTHORS, BUSINESS, LEADERSHIP, MARKETING, PERSONAL GROWTH, SALES

Geoff Blades: 5 Business and Life Lessons from Trump

In studio today by Geoff Blades, who joined us to discuss his book The Trump Presidential Playbook: A Wizard’s Path to the White House.

Geoff Blades teaches people to win. A former investment banker at Goldman Sachs and investor at the Carlyle Group, he is an author and advisor to senior Wall Street executives, CEOs and other leaders on all topics related to winning and getting what they want in their businesses, careers, and lives. You can learn more about Geoff here!

Discussion guide from my conversation with Geoff Blades:

Geoff Blades1. Business and life (and campaigns) are all about transformational leaps.

2. Business, life, and politics is a game. Why don’t people understand this? You have play. Most don’t.

3. Trump understands this is about influence.

4. FIVE KEY LESSONS FROM TRUMP:
A. Stay on point.
B. Be more skilled.
C. Powerful messaging.
D. Be yourself.
E. Play the part.

5. Geoff explains how to apply the lessons above. And yes, he explains how you can both be yourself AND play the part!

6. What are the specific skills Trump used to win the GOP nomination?

7. Can Trump win it all? It’s a new game with old rules.

Find Geoff Blades’ book here!

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AUTHORS, BUSINESS, LEADERSHIP

Jackie Dryden: Get your head out of your bottom line!

Joined in studio today by Jackie Dryden, the Chief Purpose Architect with Savage Brands, and the author of a new book called Get Your Head Out of Your Bottom Line: And Build Your Brand on Purpose!

Discussion guide from my conversation with Jackie Dryden:

1. To build a brand and a culture base on a true purpose, verses simply focusing on profits, this process normally takes three to five years.

2. Why is now the time to have a new type of conversation with business leaders about building brands on purpose?

3. Truth: Companies who lead with purpose are actually more profitable than those who focus solely on profits.

4. What can a company stand to gain from building a culture of purpose?

5. Most companies have a mission, a vision, and values. Why are these not enough? And what’s the difference?

6. How millennials and boomers are driving real change in corporate America.

7. Jackie’s three-step process: FOCUS, FILTER, FUSE!

Find Jackie Dryden’s book here:

About Jackie Dryden:

Jackie DrydenJackie is no stranger to blazing trails. She broke ground when she led one of the few woman-owned advertising firms in the male-dominated industry. She did it again when she published her unique parenting book, Just Me: What Your Child Wants You to Know About Parenting, and traveled the nation to speak about it on television and radio shows, to newspapers and magazines, and before professional and educational organizations.

Now, she’s blazing a new trail: leading a purpose revolution in corporate America. Her new business book, Get Your Head Out of Your Bottom Line, guides visionary leaders to reconnect with their true strengths through the power of purpose. The book will be released in early 2016, and already, she is shaking up C-suites as she asks today’s leaders to uncover and communicate the true reasons their companies exists—not just to make money.

With a passion for helping others discover “why” and “what for,” Jackie leads individuals and companies to understand how to better share what sets them apart.

Jackie speaks to companies, schools and organizations across the country about business strategy, personal purpose and women’s issues. She shares her wit and wisdom with groups as small as 30 to auditoriums of several thousand.

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BUSINESS, CONTRIBUTORS, LEADERSHIP, PERSONAL GROWTH

Activity rules success

When I began in sales, I sought my own form of certainty as I entered the very uncertain prospects of the world of business – a world that was foreign to me. Sales was an uncharted, vast, and unknown territory. I didn’t have a compass, but I did have a direction. The “North Star” of my future map appeared from the belief that “Activity Rules Success”. No matter the talent level of the artist, actor, or sales agent, the more purposeful, directed activity generated, the more opportunity we can bring to successful fruition.

All life is forward process or it is in decline. Life demands we risk – initiate change or adapt to it when necessary. Change is scary for some, but it is the way forward, through the fields of fear and uncertainty, into the new light of expression.

Business is a living organism comprised, directed and engaged from the minds and hearts of people. The following, from Always Forward! Discover the 7 Secrets of Sales Success, will shorten the distance and lessen the pain from where you are now and where you are determined to go in the future. It is the way through fear, and a “North Star” for increase in life:

1. Think and Do – the shorter the distance between a deliberate thought and a decisive action, the greater the chance of success in the endeavor – the opposite is also true. Some think too long and don’t do, opportunity vanishes, someone else does the taking. Some do without thinking, rush in, and fail. The victory goes to those who think and then do with decisiveness, conviction, and alacrity.

2. Time waits for no one – it is inelastic – we can’t retrieve the minutes, the hours, the days, or years we squander. Stay engaged in the present, don’t live in the past, learn from it and influence your future by applying the lessons from the experience.

3. Find a way or make a way! Resilience is the stuff that overcomes the impediments and obstacles that will appear as a challenge to our forward motion. Think creatively, act decisively, don’t quit, think and apply a new strategy, approach from another plane of the thought, and always move forward!

4. 33-1/3% of people won’t buy us, our persuasive portfolio, our sterling personality, or our product. It’s a rough-hewn law of mine that hedges against the inevitable occurrence of rejection. Rejection is a part of the game – it’s part of the bargain to move forward, but if 33-1/3% of people will never buy from us, for their reasons, that leaves 66-2/3% ripe for the approach, and perhaps open to the message. If 66-2/3% will entertain the messenger, they will listen to the message – the more activity we generate, the bigger our base of 66-2/3%…

5. Walk Away Power – don’t push a bad position, learn to walk away from a negotiation. A bad position is anything that would make you lose your self-respect. Money is often recoupable, it can be bargained away from a bad position, or risked from a bold undertaking. But, giving up your self-respect is a choice only you can make.

6. YCDGBSOYA – You Can’t Do Good Business Sitting On Your A** – you have to get out and engage with people, push away from the plastic keyboard; don’t send an email when an in person visit will tip the balance in your favor. Go with your gut feel! If it feels like you should meet with someone, then “Find a way or make a way” to get in front of them.

Remember, try not to take rejection personally. It’s a numbers game! It’s like politics: Some people will always vote with the Blue States, some with the Red – you need to win the middle and your preferred Blue or Red states. If you generate planned, directed activity consistently, turn thought to action, and find a way or make a way to move your value proposition forward, you can begin to build a forum for success. Learn when to walk away from a bad position and know when to meet with people and create the interpersonal dynamic that makes all the difference from those who win the deal and those who take home the silver or bronze medal.

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Game ChangerBill Wooditch is a keynote speaker and peak-performance business training coach. He is a mentor and advocate for those who actively seek and are determined to make a difference in their lives and the lives of others.

He began his career with $200 to his name, a suitcase, one corduroy suit and two ties. Retreat wasn’t an option; there was only one way – Always Forward! His purpose, energy and conviction fueled his meteoric sales success. In two years, he “found a way and made a way” to become the top salesperson at Liberty Mutual – a company employing over 19,000 people at the time. Ready for the “next challenge”, he was recruited by and joined the 6th largest broker in the world, Corroon & Black (currently the Willis Group), where, for two consecutive years, he earned the distinction as the top producer in the company.

Today, he is the founder, CEO, and president of The Wooditch Group, a privately held risk management and insurance services firm. The Wooditch Group provides client-centric solutions and comprehensive risk management programs for domestic and international clients whose revenues range from $10 million to over $3 billion. He is also the founder of Think Next, Act Now!, a company that trains and mentors tomorrow’s entrepreneur today.

He earned his Bachelor’s Degree in Psychology at Purdue University and his Master’s degree in Public Administration at Penn State.

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AUTHORS, BUSINESS, LEADERSHIP, PERSONAL GROWTH

Becki Saltzman: Are you living curiously?

Joined in studio today by Becki Saltzman, Curiosity Consultant with Living Curiously, and the author of LIVING CURIOUSLY: How To Use Curiosity To Be Remarkable And Do Good Stuff!

Discussion guide from my conversation with Becki Saltzman:

Becki Saltzman1. Are most people dissatisfied with their lives and careers because they are NOT curious?

2. “Curiosity is the cure for a lot of things…”

3. The reason most people struggle with sales is because they are not curious.

4. Becki provides the definition of LIVING CURIOUSLY (familiarity + uncertainty).

5. “Don’t be so familiar with something that you are no longer curious…”

6. Can you be too curious? Can you hide behind it?

7. How does living curiously make one remarkable?

8. Becki walks us through the five-step LIVING CURIOUSLY method:
a. Start with what you are not.
b. Dumpster-dive your life.
c. Cross-pollinate.
d. Find uncommon commonalities.
e. BLAST (blunder, learn, accumulate, successes, try again).

9. It’s one thing to be curious, but if you learn nothing as a result of being curious, it is useless.

10. You can affect change in a BIG way, but you can also achieve this through small ripple effects too…

11. Can you learn to be curious? And if so, how do you start?

12. Free-range curiosity verses applied curiosity.

13. You need to arm yourself with three curiosity questions.

14. Why does corporate management seem to be opposed to employing curious people? Or another question: how do you build a “curious” business culture?

15. Determining the “minimum viable question.” For example, “What did your childhood smell like?

16. “In the arena…” Are you even in the game, are you even in the arena if you are NOT curious?

17. The opposite of fear is curiosity, not courage.

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About Becki Saltzman:

Becki is the author of Living Curiously: How to Use Curiosity to Be Remarkable and Do Good Stuff. She is a curiosity consultant, assumption buster, and idea generator.

Becki holds a masters degree in behavioral science from Washington University in St. Louis, and has spent the last two decades studying curiosity and the role it plays in adventure and insights, problem solving and idea generation, sales, and ideal lifestyle design.

She is also a blogger, columnist, professional speaker, and, in addition to Living Curiously, she’s the author of Arousing the Buy Curious. In her past lives she was a real estate broker and fashion buyer. In her future life she’s the host of the soon-to-launch podcast, What Are You Missing? A Podcast of Living Curiously.

Becki is the founder of the Living Curiously Lifestyle and creator of The Living Curiously Method—a framework and teaching program for using curiosity to accomplish remarkable things in adventure, work, and life. She is the spawn of auctioneers and breeder of boys. When she’s not traveling to speak about curiosity and living curiously, Becki lives in Portland, Oregon with her husband. She loves great travel adventures, crowded dance floors, and brown drinks.

Find Becki Saltzman’s book here:

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AUTHORS, BUSINESS, LEADERSHIP

Kate Sweetman: Are you moving faster than the speed of change?

Joined in studio today by Kate Sweetman, Co-Founder + Chief Client Officer of SweetmanCragun, and author of Reinvention: Accelerating Results in the Age of Disruption…

Discussion guide from my conversation with Kate Sweetman:

Kate Sweetman1. In terms of developing leaders and driving change, is it a different process in the US verses other parts of the world? Or are the principles pretty much the same everywhere?

2. Why did the world need another book on leadership, change, and reinvention?

3. If you are not moving faster than the speed of change, you are falling behind.

4. Embrace that constant change is the new normal.

5. The reinvention agility matrix.

6. One role of a leader is to understand where on this matrix their people are, and move forward accordingly.

7. It’s one thing to say “we need to change.” It’s quite another to actually drive and make that change. That’s the true skill of a leader.

8. “The Reinvention Formula.” Disatisfaction, focus, alignment, execution.

9. It’s not about changing WHEN you have to, it’s about changing BEFORE you have to.

10. Kate defines both “the Age of Disruption” and what is meant by “Reinvention.” Note: being in the age of disruption is a good thing!

11. Change will affect your day. You just have to embrace that, and realize that your current today isn’t the best it could be.

12. “We are actually programmed to learn, grow, and change. We just typically get that beaten out of us as children.”

13. You will ultimately conclude that you will only want to work in an organization that embraces change.

14. This has everything to do with talent: recruitment, development, and retention.

15. Understanding the shift from continuous improvement, to renovation, to reinvention.

16. Why does change fail?

17. People have to clearly understand what WILL happen if change fails.

18. “Leadership development IS a change process.”

19. How do you effectively start a change effort?

About Kate Sweetman:

Kate provides a uniquely valuable international perspective on Leadership and Organizations, having an extensive history researching, facilitating, advising, and publishing on multiple aspects of client work around the globe. Her first-hand experience with world leaders, Fortune 100 organizations, and Asian multi-nationals provides a substantial foundation for insights that extend beyond borders. Kate was listed as a Thinkers50 for her body of work throughout her career. She co-authored the best selling business bookThe Leadership Code.

Find Kate’s book right here:

Kate Sweetman

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